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TERMS & CONDITIONS

​ACCEPTANCE OF TERMS

  • When booking an adventure with Ladies Who Venture, you agree to these Terms and Conditions. Please read them carefully.

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PAYMENT

  • Payment is required to secure your spot

  • Payments are non-refundable, except as stated in our cancellation policy

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CANCELLATION & REFUND POLICY

  • Cancellations made before the start of the program will receive a full refund minus $50 administration fee

  • Cancellations made on or after the start of the program until the end of Week 2 will receive a refund minus $300 

  • Cancellation made after the end of Week 2 will not be refunded

  • Ladies Who Venture reserves the right to cancel the adventure due to weather, safety concerns, or other unforeseen circumstance. In such cases, a full refund or rescheduling option will be provided.  

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PARTICIPANT RESPONSIBILITY

  • Participants must be in good health and physical condition to join the program 

  • It is the participants responsibility to inform Ladies Who Venture of any medical conditions or injuries via the form provided and any change in health status if it occurs throughout the program 

  • Participants must follow instructions and stay with the group at all times on the adventure

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SAFETY & LIABILITY 

  • Ladies Who Venture prioritises safety but cannot be held responsible for accidents, injuries or illness that occurs during the program or on the adventure

  • Participants understand that participation in trail running and tramping can carry risk, and accept all responsibility for that risk

  • Please read the Safety Information below

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CONDUCT & BEHAVIOUR

  • Participants are expected to behave respectfully towards the guides, other participants and local communities

  • Any participant who behaves in a disruptive or unsafe manner may be asked to leave the adventure without refund

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WEATHER & ENVIRONMENTAL CONDITIONS

  • Adventures will proceed in various weather conditions unless deemed unsafe by the guides

  • Participants should dress appropriately and are required to carry all compulsory gear at all times 

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PHOTOGRAPHY & MEDIA

  • Ladies Who Venture may take photos and video during the adventure for public sharing

  • By participating, you consent to being photographed or filmed

  • If you do not wish to be photographed, please inform the guides before the adventure begins

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PRIVACY POLICY

  • Personal information collected during the booking will be used solely for the purpose of managing your program

  • Ladies Who Venture will not share your personal information with third parties without your consent

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CONTACT INFORMATION

SAFETY INFORMATION

​​At Ladies Who Venture, your safety is our priority. We believe in being upfront about the nature of our activities so you can make an informed decision before you book.

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THE NATURE OF OUR ACTIVITIES

Our trips involve tramping and trail running in New Zealand's backcountry and wilderness environments. These are physically demanding activities that take place in remote and sometimes unpredictable terrain. By their nature, outdoor adventures carry inherent risks that cannot be fully eliminated.

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HAZARDS AND RISKS

When you join us in the outdoors, you may encounter the following hazards:

Weather and Environmental Conditions

  • Rapidly changing and severe weather including rain, wind, cold temperatures, and reduced visibility

  • Slippery, uneven, or unstable terrain on trails 

  • Water crossings that may be affected by rainfall and flooding

Physical Demands

  • Challenging elevation gain and loss over extended distances

  • Fatigue, dehydration, and exposure to the elements

  • Risk of injury including slips, trips, falls, sprains, and strains

Remote Environment

  • Limited or no mobile phone coverage in backcountry areas

  • Distance from emergency services and medical facilities

  • Navigation challenges in poor visibility or off-track terrain

Wildlife and Terrain

  • Unstable ground, loose rock, and natural obstacles

  • River and stream crossings

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BEFORE YOU BOOK - HEALTH AND FITNESS REQUIREMENTS

Our activities are designed to be challenging and rewarding. To participate safely, we ask that you honestly assess the following before booking:

  • Fitness Level: Each event listing includes a grading and estimated fitness requirement. Please read these carefully. You should be able to comfortably complete the stated distance and elevation before joining us.

  • Medical Conditions: You will be asked to complete a pre-activity health declaration form. Please disclose any medical conditions, injuries, medications, or allergies that may affect your safety or the safety of the group. If you are unsure whether an activity is suitable for you, we recommend seeking advice from your GP before booking.

  • Experience and Skills: Some activities require prior tramping or trail running experience. Specific requirements are listed on each event page. If you are new to the outdoors, look out for our beginner-friendly events designed to build your skills and confidence.

  • Gear and Equipment: A mandatory gear list is provided for every trip. Appropriate footwear, clothing, and safety equipment are required. We will not proceed with participants who arrive without the required gear, as this puts both the individual and the group at risk.

 

HOW WE MANAGE RISK

Our guides hold relevant first aid qualifications and outdoor leadership experience. We carry emergency communication devices including personal locator beacons (PLBs) on all trips. All activities are planned in line with New Zealand's Land Safety Code and WorkSafe guidelines. We monitor weather forecasts closely and reserve the right to modify or cancel activities in the interest of participant safety.

 

YOUR RESPONSIBILITY

Outdoor adventure requires shared responsibility. By booking with Ladies Who Venture, you agree to:

  • Be honest about your fitness, health, and experience level

  • Follow the instructions of your guide at all times

  • Come prepared with the required kit

  • Inform us of any changes to your health or fitness prior to the activity

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If you have any questions about whether an activity is right for you, please get in touch before you book. We would rather have that conversation than have you show up underprepared so you can have amazing and safe experience.​

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